Carlo Gavazzi: Investing in IT with Confidence

Issues & Challenges

Carlo Gavazzi is an international electronics group that designs, manufactures and markets electronic equipment targeted at the global markets of industrial automation and information processing. Headquartered in Switzerland, with numerous offices around the world, Carlo Gavazzi is organized into two business units – Automation Components and Computing Solutions.

Operating on a lean scale, Carlo Gavazzi did not have the IT expertise to tackle critical technical issues. Focus on core competencies was compromised as a result. A cost-effective solution was needed. Carlo Gavazzi needed a cost effective IT infrastructure solution that will support smooth business operations. An executive decision was made to engage MATADOR to manage the company's IT infrastructure.

The Objective

Outsource IT operations such as administrative functions and maintenance support to ensure reduced downtime and proper support for key personnel.

The MATADOR Solution

A total outsourcing solution that covers desktop software support, hardware support, network infrastructure and cabling support, server support, procurement services and IT infrastructure relocation services.

Benefits

• Increased Productivity
  By leveraging MATADOR's resources, infrastructure and expertise, Carlo Gavazzi is able to reallocate resources to more strategic initiatives with ease of mind.
• Easier Management
  Carlo Gavazzi can benefit from easier management with a centralized Service Desk and a single Service Level Agreement (SLA).
• Reliability
  The SLA guarantees back-up support and ensures proper and prompt resolution of IT issues, resulting in reduced downtime and increase in operational efficiency.
• Flexibility
  The infrastructure support is scalable to support the company's future expansion. Furthermore, Carlo Gavazzi can be assured that consistent support is provided during peak business periods, when downtime has a bigger business impact. This service guarantee means there is no need to take into account enhanced IT support during the busy periods.
• Financial Control
  Outsourcing allows Carlo Gavazzi to understand what they are paying for. With cost transparency, the company can better control operating costs related to IT and ensure that IT investments deliver true business value.

Results

• Stable Operating Performance
  With preventive maintenance services performed on a regular basis, downtime has been drastically reduced. Critical IT issues are resolved quickly, allowing key personnel to carry out their responsibilities with minimal distraction.
• Lower Costs and Higher Revenues
  The decision to outsource IT operations has contributed to reduced operating costs from 38.4% to 37.9%, as stated in the 2008 Interim Report of the Carlo Gavazzi Group. Also, in the press release dated 24 June 2008, Carlo Gavazzi reported "a revenue growth in excess of 30% in South-East Asia" for its Automation Components business unit.
• Successful Relocation
  The relocation project was successfully completed with minimal disruption of operations.

The MATADOR Experience

 

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